What is the Technology Assurance Program?
The Striker Technology Assurance Program provides
you with quick-and-easy access to the latest Striker software, tools, and
information. It is an annual subscription that guarantees the latest releases
of your Striker software will be sent directly to you within 30 days of
customer ship.
Who is the Technology Assurance Program for?
The Technology Assurance Program is for all Striker Systems customers in the US
and Canada.
What are the benefits of the Technology Assurance Program
to customers?
-
Convenience: Automatic delivery of upgrades and updates means
you never have to worry about purchasing, budgeting for, or tracking down new
releases.
-
Productivity: Your subscription increases your productivity by
giving you early access to the latest, most powerful software. Included are
full running "trial versions" off all Striker products.
-
Implementation Control: Free delivery of upgrades separates the
implementation decision from the purchase decision, allowing you to implement
your Striker software when the time is right.
-
Cost Planning: The Technology Assurance Program eliminates the
uncertainty usually associated with upgrade budgeting.
Does subscribing to the Technology Assurance Program guarantee that Iwill
receive an upgrade within the subscription term?
You will receive all minor updates
and major upgrades released during the term of your subscription. Striker
Systems has historically released minor updates every 90 to 120 days and major
upgrades every 12 to 18 months.
How does the Technology Assurance
Program differ from other"maintenance" programs I have heard about?
Many software companies require their customers to purchase their maintenance
program to maintain the latest software release. Often penalties are even
assessed if the maintenance program lapses. Striker Systems does not force the
Technology Assurance Program. Rather, it is offered as an alternative method of
upgrading for customers who prefer this structure.
Can I still purchase Striker Software upgrades without the TechnologyAssurance
Program?
Yes, Striker
software upgrades can still be purchased as released. However, this method of
upgrading does not provide the additional benefits of the Technology Assurance
Program.
Do Technology Assurance Program
customers get any telephone support?
The Technology
Assurance Program can be purchased with or without telephone support. Telephone
support may also be purchased separately.
Why doesn't the Technology Assurance
Program automatically providetelephone support?
In surveys and
market validation meetings, customers expressed that they were not always
interested in purchasing bundled support and maintenance contracts from Striker
Systems. Many Striker customers are self-sufficient and have a variety of
support sources available (resellers, other users, the Internet).
How can I purchase a Technology
Assurance Program subscription?
Technology Assurance
Program subscriptions are sold directly by Striker Systems. To purchase a
subscription, simply contact Striker Systems at (800) 950-7862 for pricing.
What
is the cost of a Technology Assurance Program subscription?
The Technology Assurance Program
is priced per software module for each license of Striker Systems and
supporting Autodesk software that you own. To insure you are receiving valid
pricing, simply contact Striker Systems at (800) 950-7862.
Are there special requirements for
joining the Technology AssuranceProgram?
There are a couple of requirements for joining:
Can I buy a subscription for an
older version of a product, such asStriker Release 2000?
No. You can only
purchase a subscription for the current shipping version of the software. Older
versions of software must be updated to the latest shipping version before the
Technology Assurance Program can be added.
Do I need to put all of my licenses
of Striker software onsubscription?
This is not a
requirement of the Technology Assurance Program. However, the upgrades
and add-ons delivered under the Technology Assurance Program can only be used
in conjunction with licenses that are on subscription.
Can I add more users to my
subscription agreement?
Yes. New seats can
be added to a subscription at any time. They are synchronized with the
anniversary date of the original contract, prorated quarterly.
Can I delete some users from my
subscription agreement?
Yes. At the
end of each year you can decrease the number of seats or completely cancel the
contract.
How do I pay for Technology
Assurance Program subscription?
Payment for initial
subscription orders will be made directly to Striker Systems. Bills for
subsequent years of coverage will be sent to you annually by Striker Systems,
approximately 30 days prior to the anniversary date of your subscription
agreement.
How will I be billed for future
years of Technology Assurance Programcoverage?
Approximately 30
days prior to the anniversary date of your subscription agreement, Striker
Systems will send you notifications confirming the number of licenses under
subscription and the price for your next year of coverage.
Do I have to pay for shipping costs?
All upgrades
released during the subscription term will be sent free of charge.
Upgrades will be sent to the attention of your designated site coordinator
specified at the time of your purchase.
How can I find out more information?
Contact Striker
Systems at (800) 950-7862, visit the Technology Assurance web site at
www.striker-systems.com or send an email to
upgrades@striker-systems.com.