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If you are a Striker Systems customer requiring technical assistance, please complete our
online form or contact our technical support department at 800-950-7862.
Striker Systems offers the Advantage Technical Support program for unsurpassed
technical support of your Striker sheet metal CAD/CAM solutions. New
Striker customers receive a thirty-day Advantage Technical Support membership
with their initial software purchase. Most choose to renew their
membership annually, feeling secure with the benefits offered by the Advantage
Technical Support program.
Toll Free Help Desk Access
With
Advantage Technical Support, you’ll receive toll free access to the Striker
Systems Help Desk. Work directly with a Striker representative to resolve
support issues. The Striker Help Desk is accessible from 8:00AM to 5:00PM
central time with same day response to calls received prior to 3:00PM.
Live Webcast
Support
Having
difficulty with a specific procedure? The Striker support team can
provide live webcasts to demonstrate proper technique and assist with
procedural analysis.
e-Mail
Support
Questions
can be posed to the Striker support team at support@striker-systems.com and
files can be uploaded or downloaded to assist in the support process.
e-Transmit
Critical Data
All
Striker CAD/CAM products include built in e-transmit capability. If
you’re having difficulty, simply select the e-transmit command from the Striker
product menu. The current working session with all supporting information
is automatically zipped up and e-mailed to the Striker support team for
analysis.
Striker Direct
Access
The
Striker Advantage Technical Support program offers Striker Direct Access.
At your discretion, this allows a Striker support representative to access your
computer directly and operate the Striker software as if it were loaded locally
at our Tennessee headquarters! Striker Direct Access provides true local
support as a Striker support representative can make real time adjustments to
your Striker software.
Striker
Emergency Downtime Recovery
As
part of the Striker Advantage Technical Support program, Striker Systems makes
a CNC programming service available to assist your organization with the
programming of your CNC equipment in the event your programming system goes
down for any reason. Contact Striker Systems at 1-800-950-7862 for
details and pricing.
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